Operating Rules

Article 1

Identification Details of the Facility Operator

Business Name and Address: Penzion Grand
Operator's Trade Name: Penzion Grand BB s. r. o.
Operator's Headquarters: Horná 32, 974 01 Banská Bystrica
ID: 56 167 024
VAT Number: 2122219814
Responsible Manager: JUDr. Ingrida Linkešová
Telephone Contact: 0911 961 709
Email: info@penziongrand.sk

Type and Method of Service Provision

Penzion Grand is located in the vibrant heart of Banská Bystrica, on Horná Street No. 32. It is part of a multifunctional building that includes a charming restaurant and various non-residential spaces. The guesthouse boasts its own secure parking lot. The entrance to the facility is conveniently accessible from both the main street and the parking lot. On the ground floor of the guesthouse, right by the door, there is a welcoming reception area for receiving and accommodating guests. The guesthouse offers 1 single room, 5 double rooms, and 2 double rooms of apartment type. All rooms are fully furnished, including beds for 2 people, wardrobes, desks with chairs, televisions, refrigerators, and night lamps. Each room has a private bathroom equipped with a shower, sink, and toilet. Guests are greeted with fresh bed linens, towels, shampoo, shower gel, and hand soap. Towels are changed every 3 days, and bed linens are changed weekly for extended stays. After each stay, all bed linens and towels are thoroughly replaced. Clean linens are stored separately in a designated storage space, while used linens are stored separately from the accommodation areas on the ground floor in a dedicated room. Laundry and ironing of linens and towels are managed by a private laundry service. Bedding items (pillows, duvets, blankets) are kept meticulously clean, and any soiled bedding is thoroughly cleaned and washed according to the manufacturer's recommendations. Damaged or worn bed linens and towels are immediately discarded from use.
The lighting of the interior spaces is ensured by natural daylight and artificial lighting. Curtains effectively block unwanted sunlight. Heating is centrally managed by a private gas boiler. Upon check-in, guests are informed about the accommodation rules, safety and health guidelines, fire prevention measures, the use of private electrical appliances, and the no-smoking policy.
The guesthouse staff is well-informed about the internal health protection regulations and the principles of safe work during cleaning.

Operational Conditions, Safety, and Health Principles for Guests and Employees

Access to the first floor of the guesthouse is via stairs from the reception area, which contains 4 refrigerators for guests, as well as capsule coffee machines with supplies, cups, and spoons. This floor also houses room No. 101 (a double room) and the guesthouse's storage room. The second floor has 7 rooms, including 1 single room (No. 201), 4 double rooms, and 2 apartment-type double rooms (rooms No. 202–207) with the option of an extra bed on a sofa bed. The third floor features 5 rooms with separate entrances: 2 double rooms (rooms No. 301, 303), 1 single room (No. 302) for guests, a cleaning staff room, a clean linen storage room, and a boiler room.
The facility is connected to the public water supply, providing cold and hot drinking water. Wastewater is disposed of through the public sewage system, and the guesthouse has a separate unit for heating.
The facility is maintained in pristine cleanliness and order. Employees adhere strictly to personal hygiene standards. They are equipped with personal protective equipment, including work clothing and footwear, according to the tasks performed. Employees do not stay on the premises for 8 hours a day but come only to perform specific tasks, such as reception duties and cleaning. Therefore, a changing room is not necessary. The facility is stocked with a sufficient quantity of cleaning and disinfecting agents, as well as clean linens.
Only guests properly registered for accommodation can stay at the facility. Guests must present a valid ID, passport, or other legal identification to the facility's staff at reception upon arrival, in accordance with the Act No. 253/1998 on the Residence of Citizens of the Slovak Republic and the Act No. 363/2005 on Personal Data Protection.
Guests who are not Slovak citizens (foreigners) are required, according to the Act No. 48/2002 on the Stay of Foreigners, to complete and submit a residence registration form at reception, providing truthful and complete information.
Based on the reservation, guests can check-in on the day of arrival between 14:00 and 19:00. The facility will reserve the room for this period unless another arrangement was requested and confirmed. If a deposit has been paid, the reservation will be held until 19:00. If the guest does not arrive by this time, the facility is not obliged to refund the deposit and will follow the cancellation policy.
The fire regulations are prominently displayed and accessible to guests. Guests must comply with these fire regulations during their stay.
Guests can receive visitors in their rooms only with the consent of the guesthouse staff and after registering in the guestbook between 10:00 and 20:00.
Guests must observe quiet hours from 22:00 to 8:00.
On the day of arrival, guests can check-in from 14:00. Guests wishing to check-in before 14:00 will pay for the previous night unless otherwise agreed in advance. On the day of departure, guests must vacate their room by 10:00. If the room is not vacated by 10:00, the facility may charge for an additional night unless otherwise agreed in advance. A room is considered vacated once the guest has removed all belongings, returned the keys, and informed the designated staff member.
Smoking is strictly prohibited throughout the entire guesthouse. Violating this rule may result in a 100% surcharge of the accommodation price according to the current price list.
Room keys are available throughout the stay. A charge of 20 Euros per lost key will apply.
Pets are not allowed in the guesthouse.
Guests agree that housekeeping staff and maintenance personnel may enter their rooms during the stay to perform their duties. Guests are liable for damages caused to the facility's property according to the applicable legal regulations.
The guesthouse provides services to guests as mutually agreed. Guests pay for accommodation and services according to the valid price list. In the event of an early departure, the guesthouse reserves the right to charge the full agreed price for the entire stay.
The guesthouse is entitled to charge the following cancellation fees if the guest cancels their reservation in writing or electronically within the following deadlines:
1. More than 10 days before the stay: no fee
2. 10 to 3 days before the stay: 50% of the accommodation price
3. 2 days or less before the stay: 100% of the accommodation price

Methods and Frequency of Regular and Thorough Cleaning of the Accommodation Facility

All areas of the accommodation facility are cleaned, and personal hygiene facilities are washed and disinfected.
At least once a quarter, or as needed, a general cleaning (sanitation day) is performed, including washing windows, doors, light fixtures, and vacuuming mattresses and covers.
Painting and basic repairs of all washable surfaces are carried out at least once every three years.
Cleaning and disinfecting agents and cleaning tools are stored in the cleaning room on the second floor.
The person responsible for cleanliness and cleaning of the accommodation space is JUDr. Ingrida Linkešová.

Disinfection Procedures and Frequency in Personal Hygiene Facilities

Personal hygiene facilities in individual rooms are washed and disinfected after each guest's stay. For longer stays (more than 5 days), these tasks are performed as agreed with the guest. These tasks are carried out by the cleaning staff, who follow safety guidelines during sanitization.
Responsible Person: JUDr. Ingrida Linkešová

Pest Control Procedures

Pest control is ensured in the accommodation facility. A pest control company is hired upon detection of pests.
Responsible Person: JUDr. Ingrida Linkešová

Waste Disposal Methods, Frequency of Emptying Waste Containers, and Their Cleaning and Disinfection

Municipal waste is collected in sealable and washable containers and disposed of daily. The city of Banská Bystrica manages the waste removal.

Frequency of Allergen Detection in Dust Mites

Allergen detection for dust mites is performed at least once every five years for beds and bedding older than ten years.

Article 2

Responsibilities of the Accommodation Facility and Guests

The accommodation facility is not responsible for damage to items brought and stored by guests.
Guests are responsible for damage caused to the accommodation facility's property according to applicable regulations. Guests are liable for damages caused by minors for whom they are responsible and for damages caused by persons and animals allowed on the premises by the guest.
If a guest causes damage to the facility's property, they must compensate for the damage by the end of their stay or within 14 days of the end of their stay if invoiced. The invoice must be paid within 10 days of receipt. If the guest refuses to pay for damaged or destroyed property in accordance with points 2 and 3 of this article, the facility is entitled to charge a contractual penalty of 0.05% per day of the owed amount for each day of delay, plus interest according to the applicable legal regulation.
Guests must act to prevent damage to health, property, nature, and the environment. This includes keeping entrance doors closed during their stay and verifying the identity of visitors before allowing entry. If in doubt, guests should contact the facility's staff.
Before leaving the facility, guests must check that all windows and doors, including those on upper floors, are closed. Guests should use room storage for their belongings or consult with staff for additional storage options.
The facility is not responsible for theft or damage to motor vehicles left in the parking lot. Guests are advised to ensure their cars are properly locked and secured. Personal belongings should not be left visibly in the car.

General Provisions

This accommodation policy is available on the facility's website.
On the ground floor and each floor, notice boards display emergency exits, evacuation plans, fire extinguishers, and emergency contact information.
Fire alarm instructions, evacuation plans, and fire patrol information are visibly posted on each floor.
Guests consent to the management, processing, and storage of their personal data by Penzion Grand BB s. r. o. Providing data is voluntary and without consequences, and the data may be processed for any needs of the above-mentioned company according to Act No. 428/2002 on Personal Data Protection. Consent is given for an indefinite period and can be withdrawn at any time in writing.
Guests must not carry or store weapons and ammunition in a state ready for immediate use within the facility.
Guests must immediately report any defects to the facility's responsible staff.
Before leaving the apartment, guests must properly close all windows, turn off taps, switch off lights in rooms and adjacent areas, turn off electrical appliances, lock the entrance door, and return the key to the responsible staff or place it in the safe located in the main hallway.
Forgotten items left by guests are recorded and stored for 1 month. Forgotten items will only be sent to guests upon request and at their expense.
Guests must not move furniture, make any changes or modifications to the facility's equipment, or interfere with the electrical network or other installations.
Guests are not allowed to use their own electrical or gas appliances. This restriction does not apply to electrical appliances installed in the room or portable electrical devices (e.g., shavers, hairdryers, chargers for common electrical appliances, etc.).
Guests must comply with the provisions of this accommodation policy. If seriously violated, the management of the facility may terminate the accommodation contract under §759 paragraph 2 of the Civil Code before the agreed period expires.
The facility's parking lot is enclosed but not guarded. The facility is not responsible for theft or damage to motor vehicles. Guests can park only in the designated "Penzion Grand Guests" area. Guests are advised to ensure their cars are properly locked and secured, and personal belongings are not left visibly in the car.
This accommodation policy is valid and effective from 01.07.2024.

In Banská Bystrica, 01.07.2024